Privacy Policy

Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: September 19, 2025

Introduction

This Privacy Policy describes how Tuneit, Nepal ("we," "us," or "our") collects, uses, and protects your information when you use the Tuneit mobile application ("App").

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Account Information (Optional)

We only collect personal information when you voluntarily choose to create an account for subscription purposes. This includes:

  • • Email address
  • • Name

Note: Creating an account is completely optional and only required if you want to subscribe to premium features.

Usage Data

To improve our App and provide better user experience, we collect limited usage analytics:

  • • Time spent using the App
  • • Features accessed and used
  • • App performance and crash reports

For logged-in users, this data may be associated with your account. For other users, data is collected anonymously.

Information We Don't Collect

We want to be clear about what we don't collect:

  • • Device information or identifiers
  • • Location data
  • • Contacts or other personal files
  • • Audio recordings (see Microphone Access section)

How We Use Information

We use the information we collect for the following purposes:

  • • Core Functionality: To provide the tuning, metronome, chord library, and other musical features
  • • Account Management: To manage your subscription and provide customer support
  • • App Improvement: To analyze usage patterns and improve the App's performance and features
  • • Sync Services: To sync your settings and presets across devices (logged-in users only)
  • • Support: To respond to your inquiries and provide technical assistance

Important: We do not use your information for marketing, advertising targeting, or any purposes beyond those listed above.

Microphone Access

The App requires microphone access to provide tuning functionality. Here's how we handle audio data:

Privacy-First Audio Processing

  • • All audio processing happens locally on your device
  • • Audio data is analyzed in real-time for pitch detection
  • • No audio recordings are stored or transmitted
  • • Audio data is immediately discarded after processing

You can control microphone access through your device's privacy settings. If you deny microphone access, the tuning features will not function, but other App features remain available.

Third-Party Services

We integrate with select third-party services to provide and improve our App functionality:

Payment Processing

Paddle - We use Paddle for subscription billing and payment processing. Paddle handles all payment information securely and in compliance with PCI DSS standards. We do not store credit card information.

Analytics & Performance

Google Analytics/Firebase - We use Google's analytics services to understand app usage and improve performance. This includes crash reporting and basic usage statistics.

Advertising

Google AdMob - We display personalized advertisements through Google AdMob. AdMob may collect and use data to show relevant ads. You can control ad personalization through your device settings or Google Ad Settings.

Note: Each third-party service has its own privacy policy. We encourage you to review their policies to understand how they handle your data.

Data Storage & Security

Where Your Data is Stored

  • • Local Storage: Most app data (settings, presets, usage history) is stored locally on your device
  • • Cloud Storage: Account information (email, name) and subscription data is stored on secure cloud servers
  • • Sync Data: For logged-in users, settings and presets are synchronized across devices

Security Measures

We implement appropriate technical and organizational measures to protect your data:

  • • Encryption: All data transmitted between the App and our servers is encrypted using industry-standard protocols
  • • Secure Storage: Data stored on our servers is encrypted and protected against unauthorized access
  • • Access Controls: Strict access controls limit who can access user data within our organization
  • • Regular Updates: We regularly update our security measures to protect against new threats

Please note: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Information Sharing

Our Commitment

We do not sell, trade, or otherwise share your personal information with third parties, except as described in this policy.

We may share your information only in the following circumstances:

  • • Service Providers: With third-party services mentioned above (Paddle, Google services) to provide App functionality
  • • Legal Requirements: If required by law, court order, or government request
  • • Business Transfer: In the event of a merger, acquisition, or sale of assets (with user notification)
  • • Protection: To protect our rights, property, safety, or that of our users

All sharing is done with appropriate safeguards and only to the extent necessary for the stated purpose.

Your Rights & Choices

You have several rights regarding your personal information:

Access & Control

  • • Account Deletion: Delete your account and associated data at any time
  • • Data Access: Request a copy of your personal data
  • • Data Correction: Update or correct your account information
  • • Data Portability: Export your settings and presets

Privacy Controls

  • • Microphone Access: Control through device settings
  • • Ad Personalization: Manage through Google Ad Settings
  • • Analytics: Limited opt-out available through app settings
  • • Subscription: Cancel anytime through your account

Regional Rights

Depending on your location, you may have additional rights under local privacy laws (GDPR, CCPA, etc.). These may include rights to object to processing, restrict processing, or lodge complaints with supervisory authorities.

To exercise these rights: Contact us at ajayashrestha105@gmail.com. We will respond to your request within a reasonable timeframe as required by applicable law.

Data Retention

We retain your information for different periods depending on the type of data:

  • • Account Data: Retained while your account is active and for 30 days after account deletion
  • • Usage Analytics: Aggregated data may be retained indefinitely for product improvement
  • • Local Data: Stored on your device until you uninstall the app or clear data
  • • Support Records: Retained for up to 2 years for customer service purposes

We will delete or anonymize your personal information when it is no longer needed for the purposes outlined in this policy, unless we are required to retain it for legal or regulatory reasons.

Children's Privacy

The App is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13.

Important for Parents

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information and terminate the child's account if applicable.

Users between 13-18 years old should have parental consent before creating accounts or subscribing to paid services, as outlined in our Terms and Conditions.

International Transfers

As a global app, your information may be transferred to and processed in countries other than your own. This includes:

  • • Cloud servers located in various regions for performance optimization
  • • Third-party services (Google, Paddle) that operate internationally
  • • Cross-border data transfers necessary for app functionality

We ensure that all international transfers are protected by:

  • • Appropriate contractual safeguards with service providers
  • • Compliance with applicable data protection laws
  • • Industry-standard security measures during transmission

EU/EEA Users: Data transfers outside the EU/EEA are protected by appropriate safeguards in accordance with GDPR requirements.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You

  • • In-app notifications for significant changes
  • • Email notifications to registered users (if applicable)
  • • Updated "Last Modified" date at the top of this policy

Your Continued Use

Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of such changes. If you do not agree with any changes, please discontinue use of the App.

Recommendation: Please review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

Company:Tuneit, Nepal
Email:ajayashrestha105@gmail.com
Response Time:Within 72 hours

What to Include in Your Message

  • • Clear description of your privacy concern or request
  • • Your registered email (if applicable)
  • • Specific data or rights you're inquiring about
  • • Any relevant details that help us assist you

We are committed to addressing your privacy concerns promptly and transparently. Your privacy matters to us, and we're here to help.

This Privacy Policy is effective as of September 19, 2025 and may be updated from time to time.

By continuing to use Tuneit after any changes to this policy, you acknowledge that you have read and understood the updated Privacy Policy.